Terms Overview
I agree to the Quote Terms & Conditions
Quote Validity
Quotes are valid for 14 days from the date issued. Pricing and availability are subject to change after that period.
Approval & Payment
Production begins only after final approval of the quote, artwork, and mockups, and receipt of the required payment (unless otherwise agreed in writing).
Artwork & Proofs
Digital proofs are provided for approval prior to production. Once approved, we are not responsible for errors present in the approved proof, including spelling, colors, or design placement.
Production Time
Production timelines begin after final approval and payment. Typical production time is 10–15 business days; however, all timelines are estimates and may vary due to material availability or production volume.
Colors & Materials
Due to differences in screens, lighting, and materials, actual colors may vary slightly from digital mockups.
Cancellations & Changes
Orders cannot be canceled or modified once production has started. Any approved changes made prior to production may affect pricing and delivery timelines.
Returns & Refunds
Due to the custom nature of our products, all sales are non-returnable and non-refundable, except in the case of a verified defect or production error caused by us. Claims must be reported within 3 days of delivery.
Shipping
Shipping timelines are estimates only. We are not responsible for delays caused by carriers, weather, or events beyond our control.
Ownership & Use
The customer confirms they have the legal right to use all logos, trademarks, and artwork provided and assumes full responsibility for any intellectual property issues.
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Payments & Billing Policy
Payment Terms
All invoices are due upon receipt unless otherwise stated. Production on custom orders may not begin until the initial payment or deposit has been received.
Late Fees
A 5% late fee will be automatically applied to any invoice that remains unpaid 10 days past the due date. Additional fees may apply for prolonged non-payment, and late accounts may experience delays in production or fulfillment.
Unpaid Orders / Non-Payment
If an order has been completed and delivered but remains unpaid, we reserve the right to pause all future orders until the outstanding balance is resolved. Accounts with repeated non-payment may be subject to cancellation or collection procedures.
Revisions & Additional Charges
Design changes, add-ons, or increases in quantity after an order has been approved may result in additional charges. Updated invoices will be sent for approval before proceeding.
Proofs & Approvals
Customers are responsible for reviewing all design proofs, patches, stitch-outs, and mockups before production. Once approved, Branded Caps is not responsible for errors, typos, or omissions.
Patch & Decoration Disclaimer
We do not guarantee any patch that leaves our shop without a stitch. Customer-supplied patches or materials are used at your own risk.
Returns & Exchanges
Due to the custom nature of our products, all sales are final. Returns or exchanges are not accepted unless there is a verified production defect on our end.
Shipping & Delivery
Shipping timelines vary depending on carrier and destination. Once an order has left our facility, Branded Caps is not responsible for carrier delays, lost packages, or postal service errors.
Communication
Customers agree to provide accurate contact information and respond promptly to approval requests, mockups, and payment reminders to prevent delays.