About Us

Payment Terms

All invoices are due upon receipt unless otherwise stated. Production on custom orders may not begin until the initial payment or deposit has been received.

Late Fees

A 5% late fee will be automatically applied to any invoice that remains unpaid 10 days past the due date. Additional fees may apply for prolonged non-payment, and late accounts may experience delays in production or fulfillment.

Unpaid Orders / Non-Payment

If an order has been completed and delivered but remains unpaid, we reserve the right to pause all future orders until the outstanding balance is resolved. Accounts with repeated non-payment may be subject to cancellation or collection procedures.

Revisions & Additional Charges

Design changes, add-ons, or increases in quantity after an order has been approved may result in additional charges. Updated invoices will be sent for approval before proceeding.

Proofs & Approvals

Customers are responsible for reviewing all design proofs, patches, stitch-outs, and mockups before production. Once approved, Branded Caps is not responsible for errors, typos, or omissions.

Patch & Decoration Disclaimer

We do not guarantee any patch that leaves our shop without a stitch. Customer-supplied patches or materials are used at your own risk.

Returns & Exchanges

Due to the custom nature of our products, all sales are final. Returns or exchanges are not accepted unless there is a verified production defect on our end.

Shipping & Delivery

Shipping timelines vary depending on carrier and destination. Once an order has left our facility, Branded Caps is not responsible for carrier delays, lost packages, or postal service errors.

Communication

Customers agree to provide accurate contact information and respond promptly to approval requests, mockups, and payment reminders to prevent delays.